Refund policy

Exchange & Return Policy – 711 Threads

CAN I EXCHANGE MY ITEMS?

Yes, at 711 Threads, we allow exchanges under the following conditions:

  • The item(s) must be faulty, damaged, defective, or different from what you originally ordered.

  • You must notify us within 3 days of receiving your parcel to initiate an exchange request.

  • Change of mind is not accepted — we do not accept exchanges or returns for reasons based on personal preference.

  • Exchange is not applicable on items purchased during a sale or promotional offer — such items are final sale and cannot be returned or exchanged.

  • Even in the case of human error (e.g., wrong item sent by us), the customer must send the item back to us at their own cost. Once received and verified, we will process the correct exchange.

We aim to resolve most issues through exchange, not refund.

HOW TO EXCHANGE AN ITEM

  • Customers must contact us first before sending any item back.
    📧 Email: 711thread@gmail.com
    📩 Instagram DM: @711threads    📱 Whatsapp Dm: 03047114111

  • After approval, you may send the item to us using any courier service of your choice.

  • You will bear the shipping cost of sending the item back.

  • Once the item is verified and the exchange is approved, we will ship the replacement.

  • A delivery fee of PKR 250 will be charged (Cash on Delivery) when we send the exchanged item from our side.

RETURN POLICY (In Exceptional Cases)

  • In rare situations where a return is approved instead of an exchange:

    • You must send the parcel back yourself, after contacting us.

    • Once we receive and inspect the item:

      • If it’s in acceptable condition, we will refund the amount after deducting:

        • PKR 250 for initial delivery

        • PKR 100 for packaging and handling

        • 5% deduction on all type of  orders         ( this is a tax imposed by the government. Please note, this amount is not kept by us. For example, on a PKR 100 order, PKR 5 will be deducted as per government regulations. )

          If the product is used, damaged, or missing packaging, the refund will not be processed.

⚠️ 711 Threads does not offer “refund” or “money back guarantee” on purchased items.

IMPORTANT CONDITIONS

  • All exchange/return requests must be made within 3 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags and accessories.

  • Sale items are not eligible for return or exchange — no exceptions.

  • Exchanges and returns must be approved by our team before you ship anything back.

Return Address

711 Threads – Returns Department

 484-C Johar Town Lahore 
📦 Please do not send any parcel without contacting us first.

📞 Phone number for shipping purposes will be shared only after your exchange/return request is approved.

 

By placing an order with 711 Threads, you agree to this Exchange & Refund Policy.


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