Frequently Asked Questions (FAQs) – 711 Threads

📅 Customer Support Hours

Our support team is available from:
1:00 PM – 9:00 PM (Monday to Saturday)
You can reach out to us via email or Instagram DM or Whatsapp 03007114111 during these hours.

🛑 Can I Cancel My Order?

Yes, you can cancel your order only if it hasn’t been dispatched yet.
Please contact our customer support team at 711thread@gmail.com or DM us on Instagram @711threads to request a cancellation.

📦 Can I Track My Order?

Yes! You can track your order status in real-time:

Visit our Order Tracking Page
If you placed your order as a guest, use the link from your confirmation email to track it.

🚫 What If I Receive a Faulty or Incorrect Item?

We take quality seriously and strive to ship only perfect items.
If you receive a defective or incorrect item, please email us at 711thread@gmail.com with:

Your Order Number
Clear images of the item received

Our team will review the case and assist you with an exchange if applicable.

📨 How Can I Contact Customer Service?

You can reach us via:

Email: 711thread@gmail.com
Instagram DM: @711threads
Whatsapp DM: 03047114111.
Or use the “Need Help” section in the website footer.

We currently do not offer phone support. Contact details for parcel return will be shared once your request is reviewed.

🛍️ How to Place an Order

Browse your favorite products.
Click to view details, sizes, and colors.
Select your preferred size/color and click Add to Cart.
Proceed to checkout, fill in your details, and click Continue to Shipping.
Choose your payment method: Cash on Delivery or Credit/Debit Card.
Click Complete Order.

🔐 Is My Personal Information Confidential?

Absolutely. Your privacy is important to us. We do not rent, sell, or trade your personal information.
Your data is only used for order fulfillment and customer communication, and is stored securely.

💳 Is It Safe to Use My Credit Card?

Yes. Our website uses SSL encryption for secure transactions.
Only Safe Electronic Commerce (SEC)-verified transactions (Visa/MasterCard) are processed. If your bank doesn’t authorize the purchase, your order will be canceled.

📏 Where Can I Find the Size Chart?

Each product page includes a Size Chart to help you pick the best fit.
Still unsure? Email us at 711thread@gmail.com and we’ll assist you.

🎨 Will the Product Look Exactly Like the Picture?

We strive to display our products as accurately as possible, but actual product colors may vary due to screen settings, lighting, and photography conditions

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